Effective Date: June 1, 2025
1. Overview
At Melozia, our mission is to deliver your personalized songs quickly and with exceptional quality. This policy explains how we create, deliver, and support your custom music experience.
2. Delivery Method
All songs are delivered digitally only, through two secure methods:
📩 Email Delivery
- Sent to the email address provided at checkout
- Files are either attached or accessible via a secure download link
- Formats: MP3 (320 kbps) and/or WAV (44.1 kHz, 16-bit) depending on your order
👤 Customer Account Access
- Login anytime at https://melozia.co
- Unlimited downloads of your song(s)
- Access full order history and past downloads
3. Delivery Timeframes
We offer two delivery options:
⏱ Standard Delivery
- Delivered within 72 hours (max)
- Ideal for most occasions
- Includes full studio production and mastering
⚡ Express Delivery
- Delivered within 24 hours (guaranteed)
- Perfect for last-minute gifts
- Additional fee applies
Timing begins once your payment is confirmed and all required details are received.
4. Delivery Process
Step 1: Creation
- Custom music composition and vocal recording
- Based entirely on your specifications and submitted story
Step 2: Finalization
- Professional mixing and mastering
- Export to requested formats (MP3/WAV)
- Quality assurance checks
Step 3: Delivery
- You’ll receive a confirmation email with your download link
- Song also available in your account dashboard
- Email includes instructions and access info
5. Delivery Confirmation & Review
- 📬 Confirmation Email sent upon delivery
- 🎧 Immediate Access in your Melozia account
- ✅ We recommend reviewing your file within 48 hours to report any issues
6. Formats & Audio Quality
Available Formats:
- MP3 320 kbps: High-quality, compatible with all devices
- WAV 44.1 kHz/16-bit: Uncompressed, studio-grade
Production Standards:
- Recorded in professional studio environment
- Mixed and mastered to industry benchmarks
- Free from audio defects or glitches
7. Troubleshooting
Email Not Received?
- Check spam/junk folders
- Contact us: [email protected]
- We resend within 2 business hours
Trouble Downloading?
- Use a stable internet connection
- Try logging into your account to access files
- Our support is available 7 days a week
Unsatisfactory Quality?
- Contact us within 48 hours
- We’ll review and resolve immediately
- If needed, we’ll resend a corrected version free of charge
8. Shipping Fees
- Digital Delivery = FREE SHIPPING
- Only the Express Delivery option carries a surcharge
- Files remain accessible at no extra cost
9. Your Responsibilities
- Use a valid email address
- Provide accurate personalization details
- Keep a backup of your delivered files
- Review your files shortly after delivery
10. Storage & Access
- Files remain available in your account for at least 2 years
- Unlimited downloads
- Access anytime from desktop, tablet, or phone
- Your creations are securely archived
11. Modifications & Revisions
Before Delivery
- Minor changes allowed before production starts
- Contact us quickly after placing your order
After Delivery
- No edits possible once the song is delivered
- If a critical error is found (e.g., wrong name), we’ll remake it at no cost
- Special revision requests are evaluated individually
12. Global Access
- Our service is available worldwide
- No location-based restrictions
- Same quality, anywhere in the world
13. Customer Support
- 📧 Email: [email protected]
- ⏱ Avg. response time: under 2 hours
- 🕒 Available 7 days/week for urgent matters
Need help?
- Browse our FAQ
- Access song usage tutorials
- Use our account user guide for downloads and access
ORIGINALITY DISTRIBUTION
19 avenue Jean Monnet, 12000 RODEZ, France
SIRET: 84405818000010