Refund Policy
Thank you for choosing Melozia’s custom songwriting service. This refund policy is designed to clearly outline our terms and ensure a transparent relationship with all our clients.
General Rule: No Refunds
Due to the highly personalized and creative nature of our services, no refunds are issued once your custom song has been created and delivered.
This policy is based on the unique characteristics of our business and complies with applicable French regulations for personalized digital content.
1. Why This Policy Exists
Nature of the Service
- Each song is a one-of-a-kind artistic creation made just for you
- Irreversible creative investment: time, talent, professional resources
- Songs cannot be resold or reused for others
- Covered under French Consumer Code (Article L. 221-28) as personalized digital content
Creation Process
- Original, tailor-made music composition
- Custom lyrics written to your specifications
- Professionally recorded specifically for your order
- Individualized mixing and mastering
2. Legal Framework
Compliance
In accordance with Article L. 221-28 of the French Consumer Code, the right of withdrawal does not apply to digital content that is not delivered on a physical medium and whose execution has begun with the consumer’s express prior consent.
Informed Consent
By placing an order, you expressly agree to:
- The immediate start of the songwriting process
- Waiving your right of withdrawal
- No refund after delivery
3. Cases Covered by This Policy
No Refund Will Be Issued In The Following Cases:
✗ Song delivered as specified
✗ Change of mind after delivery
✗ Subjective dissatisfaction with musical style
✗ Post-purchase regret
✗ Technical issues on your side (playback, storage)
✗ Change of taste after purchase
Delivery = Final Acceptance
Once your song is delivered (via email or your customer account), it is considered:
- Full completion of our service
- Proper delivery of your order
- Final acceptance with no refund possibility
4. Our Commitments
We Guarantee:
- Strict compliance with your specifications
- Professional-grade quality (recording, mixing, mastering)
- Timely delivery as promised
- Technical support in case of delivery issues
Revisions
If minor changes are needed:
- Must be requested within 48 hours of delivery
- Only minor technical corrections or small edits
- No complete rewrites or redesigns
5. Exceptional Circumstances
Cases eligible for review:
Complete Non-Delivery
- No delivery within the agreed timeframe
- Severe technical issue preventing access to the file
- System failure on our end
Major Non-Conformity
- Clear error in personalized details (e.g., wrong name)
- Significant deviation from submitted brief
- Technical flaw making the file unusable
Technical Impossibility
- Confirmed inability to fulfill your order
- Major issue during production process
Evaluation Procedure
- Contact us within 48 hours of the expected delivery
- Provide detailed documentation
- We review each case individually
- Decision provided within 5 business days
- If accepted: new file, store credit, or rare refund
6. Prevention & Guidance
Before You Order
- Read all service descriptions carefully
- Provide complete and accurate information
- Clarify any doubts with our support team beforehand
- Listen to our song samples to understand our style
Pre-Order Communication
We’re available to:
- Answer questions about the process
- Assess feasibility of your project
- Advise on available options
- Help align expectations
7. Refund Alternatives
Preferred Solutions:
- Free technical corrections
- Minor edits within reason
- Store credit for future orders (in rare cases)
- Dedicated support to resolve issues
8. Contact & Support
For any issue:
- Email: [email protected]
- Response time: under 24 hours
- Availability: 7 days a week for urgent matters
Claim Procedure
- Contact us immediately with full details
- Include all relevant order info
- We’ll work with you to resolve it promptly
9. Our Commitment
Melozia is committed to:
- Enforcing this policy fairly
- Reviewing each situation with care
- Prioritizing customer satisfaction within our limits
- Maintaining open and constructive communication
ORIGINALITY DISTRIBUTION
19 avenue Jean Monnet, 12000 RODEZ, France
SIRET: 84405818000010
Email: [email protected]
Website: https://melozia.co