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Terms & Conditions

Last Updated: June 1, 2025

1. Legal Information

Publisher: Melozia

Business Name: ORIGINALITY DISTRIBUTION

Registered Office: 19 avenue Jean Monnet, 12000 RODEZ, France

Website: https://melozia.co

Email: [email protected]

Activity: Creation and sale of fully personalized songs in digital format

2. Scope of Application

These Terms & Conditions (T&C) govern the contractual relationship between Melozia and any customer purchasing personalized digital music services through the website https://melozia.co.

3. Products & Services

3.1 Description

Melozia offers fully custom-made songs that include:

  • Original music composition
  • Custom lyric writing
  • Professional vocal and instrumental recording
  • Delivery in high-quality digital formats (MP3, WAV)

3.2 Personalization

Each song is made to order, based on:

  • Personal details provided by the customer
  • Chosen musical style and mood
  • Specific themes, names, events, or messages requested
  • Technical preferences

3.3 Technical Details

  • Formats: MP3 320 kbps, WAV 44.1 kHz / 16-bit
  • Average duration: 2 to 4 minutes (depending on the chosen offer)
  • Delivery method: secure download via email and/or personal account

4. Orders

4.1 Order Process

  1. Select your preferred package
  2. Complete the personalization form
  3. Review and confirm your cart
  4. Accept these T&C
  5. Proceed to secure payment
  6. Receive order confirmation by email

4.2 Order Validation

Your order is considered confirmed once:

  • Full payment is received
  • Project feasibility is verified
  • A confirmation email is sent

4.3 Required Information

The customer must provide complete and accurate details including:

  • Personal information for customization
  • Thematic and stylistic preferences
  • A valid delivery email address

5. Pricing & Payment

5.1 Pricing

  • All prices are listed in euros (EUR), inclusive of applicable taxes
  • Prices displayed at checkout are final
  • Melozia reserves the right to change prices at any time

5.2 Payment Methods

We accept:

  • Credit/Debit Cards (Visa, Mastercard, American Express)
  • PayPal
  • Other local methods as available

5.3 Payment Security

All payments are encrypted and processed through secure third-party providers. Melozia does not store any banking information.

6. Delivery

6.1 Delivery Method

Product: personalized song in digital format

6.2 Delivery Timeframes

  • Standard: Up to 72 hours
  • Express: Within 24 hours (if selected)

6.3 Creation Process

  1. Order and payment validation
  2. Song creation and optional preview (if applicable)
  3. Final mastering and delivery
  4. Download access via email and account dashboard
  5. Invoice included

7. Cancellation & Refund Policy

7.1 Right of Withdrawal

Due to the personalized and digital nature of the service, no right of withdrawal applies once the creation process has begun. By placing an order, you agree to immediate performance and waive your right to cancel.

7.2 Satisfaction Guarantee

If you’re legitimately unsatisfied:

  • Minor revisions may be requested within 48 hours
  • Full refunds may be granted in rare cases of non-compliance with submitted specifications
  • Each case is reviewed individually

7.3 Refund Eligibility

Refunds will only be considered if:

  • We are technically unable to fulfill your order
  • A major deviation from your original brief occurs
  • The delivered file has a critical technical flaw

8. Intellectual Property & Usage Rights

8.1 Ownership

Upon full payment, the customer receives the full private and personal usage rights to the song.

Melozia retains moral rights as the original creator.

8.2 Permitted Usage

You may:

  • Listen to the song privately
  • Share it with friends and family
  • Use it at personal events (weddings, birthdays, etc.)

8.3 Prohibited Usage

You may not:

  • Resell or commercially exploit the song
  • Use it in advertising or commercial content
  • Modify or remix it
  • Claim authorship or redistribute it as your own

9. Personal Data

9.1 Data Collection

Your personal data is used solely for:

  • Creating your personalized song
  • Processing your order and delivering your product

9.2 Data Protection

Your data is protected and processed according to our Privacy Policy.

10. Liability & Guarantees

10.1 Our Commitments

Melozia guarantees:

  • Professional-grade production
  • Compliance with the personalization brief
  • Delivery within the agreed timeframes

10.2 Limitations

Melozia shall not be liable for:

  • Indirect or consequential damages
  • Misuse of the product by the customer
  • Technical issues on the customer’s device

11. Force Majeure

Melozia is not liable for delays or failure due to events outside its control, such as natural disasters, internet outages, or strikes.

12. Disputes & Resolution

12.1 Customer Support

For any complaints:

📧 [email protected]

Response time: within 48 hours

12.2 Mediation

We aim to resolve all disputes amicably. You may request mediation in case of unresolved issues.

12.3 Jurisdiction

Any disputes will be governed by international digital commerce regulations and settled by the competent courts in France, unless otherwise required by applicable consumer protection law.

13. Updates to These Terms

Melozia reserves the right to modify these Terms & Conditions at any time. The applicable version is the one in effect at the time of your order.

14. Acceptance

By placing an order on https://melozia.co, you acknowledge having read and accepted these Terms & Conditions without reservation.

15. Contact

Melozia / ORIGINALITY DISTRIBUTION

19 avenue Jean Monnet, 12000 RODEZ, France

📧 [email protected]

🌐 https://melozia.co