Where’s My Order?
You ordered a personalized song on Melozia but haven’t received it yet? Don’t worry!
⚠️ Our personalized songs are delivered within 24–72 hours maximum, but please note: our emails can sometimes end up in your spam or junk folder!
1️⃣ Check your entire inbox
Look for an email from Melozia in:
• Your main inbox
• Your spam/junk folder
• Your promotions or notifications tabs
2️⃣ Use the search bar
Type “Melozia” or “personalized song” in your email search bar to quickly find your delivery.
3️⃣ Check your customer account
Log in to your account at melozia.fr – your song is also available in the “My Orders” section.
4️⃣ Still nothing? We’re here for you!
Contact us right away at [email protected] with your order number. We’ll resend your delivery within 2 hours, guaranteed!
🎶 Your unique song is waiting for you!
Created just for you by our artists, your personalized song is ready to bring your emotions to life. Don’t miss this magical moment!
💬 A question? A problem?
Write to us at [email protected] – our team replies within 2 hours, 7 days a week!