Effective Date: June 1, 2025
1. Introduction
This Privacy Policy explains how Melozia collects, uses, and protects your personal information when you visit https://melozia.co or purchase our digital products.
We are committed to safeguarding your privacy and handling your data with transparency, in compliance with applicable data protection laws including the GDPR (for EU visitors).
2. Who We Are
Melozia is the owner and operator of https://melozia.co. We act as the data controller when handling your personal data related to purchases on our site.
Contact Email: [email protected]
3. What Information We Collect
3.1 Information We Collect Automatically
- IP address
- Browser type and operating system
- Pages visited, time spent on site
- Approximate location data
3.2 Information You Provide
- Full name
- Email address
- Billing and payment information (processed securely by our payment partners)
3.3 Cookies & Tracking Technologies
We use cookies to enhance your browsing experience and analyze site usage. See Section 9 for more details.
4. How We Use Your Information
4.1 Order Fulfillment
Legal Basis: Contract
- Process purchases and deliver your digital products
- Generate invoices and provide customer support
4.2 Communication & Marketing
Legal Basis: Consent or Legitimate Interest
- Send updates, product offers, and newsletters (you can unsubscribe at any time)
4.3 Service Improvements
Legal Basis: Legitimate Interest
- Understand how visitors use our site and improve user experience
4.4 Legal Compliance
Legal Basis: Legal Obligation
- Tax reporting, fraud prevention, accounting records
5. Sharing Your Information
We may share your data with:
- Payment providers (for secure transaction processing)
- Hosting and technical service providers (for infrastructure and analytics)
- Legal authorities (only when required by law)
All third-party providers are contractually obligated to handle your data securely and in accordance with this policy.
6. International Data Transfers
We primarily process data within the European Union. If data must be transferred outside the EU/EEA, we ensure adequate protections are in place (e.g. standard contractual clauses or country adequacy decisions).
7. Data Retention
- Purchase history: 5 years from your last order
- Marketing data: 3 years from last interaction
- Accounting data: 10 years (as required by law)
- Cookies: As defined in our cookie policy
8. Your Privacy Rights
You have the following rights regarding your personal information:
- Access: Request a copy of your data
- Correction: Fix any incorrect or outdated information
- Deletion: Request deletion in eligible cases
- Restriction: Limit how we process your data temporarily
- Portability: Obtain a copy of your data in a portable format
- Objection: Object to data use, including marketing
- Withdraw Consent: Opt out of previously agreed data uses
9. Exercising Your Rights
To exercise any of your rights, email us at [email protected] with a brief description of your request and a form of ID if necessary. We will respond within 30 days.
10. Cookies & Tracking
10.1 What Are Cookies?
Cookies are small text files stored on your device that help us recognize you and improve your experience.
10.2 Types of Cookies We Use
- Essential Cookies: Necessary for basic site functionality and purchases
- Analytics Cookies: Help us understand visitor behavior and improve the site
- Marketing Cookies: Personalize ads and measure campaign performance
10.3 Managing Cookies
You can control cookie preferences via your browser settings or through our on-site cookie banner.
11. Data Security
We use industry-standard technical and organizational measures to protect your data from:
- Unauthorized access
- Accidental loss or destruction
- Misuse or exposure
12. Complaints
If you feel your privacy rights have been violated, you can contact your local data protection authority. EU users may contact the CNIL (France): www.cnil.fr
13. Policy Updates
This policy may change to reflect updates in our practices or legal requirements. The latest version is always available at https://melozia.co. Last updated: June 1, 2025.
14. Contact Us
For any questions about this policy or your data, contact us at: